Care and Repair
Edie Parker products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic or other components are natural characteristics of the materials and should not be considered defects. Please be gentle with your bag and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag. Be careful not to drop or hit the bag on a hard surface as acrylic can easily crack.
Damaged bags can be sent back to Edie Parker and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All repairs will be returned to the customer in 6-8 weeks.
If you would like to request a repair, you can download a repair authorization form. Please complete the form and send along with the product.
Need help or have questions? Reach out to our specialized repair team: firstname.lastname@example.org.
Please note that material from styles over 3 years old may be discontinued. Due to the nature of the acrylic, our bags need to be handled with proper care. Edie Parker is not liable for dropped bags.