Care and Repair

Care


Edie Parker products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic or other components are natural characteristics of the materials and should not be considered defects. Please be gentle with your acrylic items and store them in a cool, dry place or inside its pouch. For cleaning and polishing, wipe with a clean cloth. Do not use any liquids or chemicals on your acrylic items. Be careful not to drop or hit the pieces on a hard surface as acrylic is a fragile material and should be handled with care. 


Click here for instructions on filling our Table Top Lighters

Repair


Damaged acrylic items can be sent back to Edie Parker and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All repairs will be returned to the customer in 6-8 weeks.

If you would like to request a repair, you can download a repair authorization form. Please complete the form and send along with the product.

Click here to download a Repair Authorization Form.

Need help or have questions? Reach out to our specialized repair team: repairs@edie-parker.com.

Please note that material from styles over 3 years old may be discontinued. Due to the nature of the acrylic, our bags need to be handled with proper care. Edie Parker is not liable for dropped items.