FAQ

For standard and expedited shipping, please enter your address in checkout to see the options for your area. We ship via FedEx.

Due to shipping regulations we are unfortunately unable to ship certain products outside of the US. Items we are not able to ship includes: Battery Wands, Rolling Papers, Grinder Cases, Pipes, Bongs and items with butane*.

If you are interested in placing an international order for anything not listed above please connect with our team at customerservice@edie-parker.com for assistance. 

*Please note, if you are purchasing a Tabletop Lighter and electing international shipping, the lighter insert will ship without butane.

Shipping rates, taxes and duties will be auto-calculated by DHL. You are responsible to pay for the calculated duties and/or taxes as determined by country of destination at this point. For returns or exchanges, you are responsible for sending item(s) back to Edie Parker at your own cost. Item(s) must be sent back within ten days of receiving the merchandise. You are liable for all duties and taxes that are charged for transporting the returned merchandise back to Edie Parker LLC.

Customized acrylic products ship within 4-6 weeks. It is possible for rush orders to be accommodated with an added fee- pending the approval of our manufacturing partners. If you are looking to receive an order by a specific date, please contact customerservice@edie-parker.com for more information.

Customized Bodega ship within 2-3 weeks. We are not able to accommodate rush requests.

We highly recommend selecting signature delivery to minimize the risk of lost or stolen packages. If signature was requested and the tracking shows the package has been delivered but you have not received it, we will help you open a case with the courier and try to locate your package. We are not responsible for lost or stolen packages if no signature is required.

We want you to love our merchandise, but completely understand if things don't click! We're here to help guide you through our return process. Edie Parker will exchange or refund merchandise for all returns initiated within 30 business days from the date of receipt. Returns must be unused and in their original packaging.

Sorry! We do not accept returns for the following items: Custom orders, sale items, any items labeled final sale, collaborations, presale items, or gift cards.

Edie Parker Reserves the right to refuse a return on merchandise not in its original condition or beyond the designated return period. We only accept returns for merchandise purchased directly from Edie-Parker.com or from our brand stores. For Edie Parker merchandise purchased elsewhere, please contact the original retailer regarding their return policy.

To initiate a return, please contact customerservice@edie-parker.com for a prepaid shipping label sent via email.

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, your refund will be processed within 5 business days, and a credit will be applied to your original method of payment. Note that it may take up to 30 days for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your bank or credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.

Edie Parker products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic or other components are natural characteristics of the materials and should not be considered defects. Please be gentle with your acrylic items and store them in a cool, dry place or inside its pouch. For cleaning and polishing, wipe with a clean cloth. Do not use any liquids or chemicals on your acrylic items. Be careful not to drop or hit the pieces on a hard surface as acrylic is a fragile material and should be handled with care. 

Click here for instructions on filling our Table Top Lighters

Damaged acrylic items can be sent back to Edie Parker and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All repairs will be returned to the customer in 6-8 weeks.

If you would like to request a repair, you can download a repair authorization form. Please complete the form and send along with the product.

Click here to download a Repair Authorization Form.

Need help or have questions? Reach out to our specialized repair team: customerservice@edie-parker.com.

Please note that material from styles over 3 years old may be discontinued. Due to the nature of the acrylic, our bags need to be handled with proper care. Edie Parker is not liable for dropped items.