Contact Us

For all questions and concerns regarding your order, or for help placing an order, please email us at: customerservice@edie-parker.com

For press inquiries, please email us at: press@edie-parker.com

For wholesale inquiries, please email us at: sales@edie-parker.com 

Returns

Edie Parker will exchange or refund merchandise within 10 business days of the date of purchase. All returns must be accompanied by an original sales receipt. Returns must be unused and in their original packaging. We will issue a refund in the form and amount tendered for the original transaction except for cash purchases, which will only be returned for store credit.

All merchandise accompanied by a gift receipt may be exchanged or returned for store credit within 30 days of original purchase.

We are unable to accept returns on custom orders. All items discounted over 40% are Final Sale and may not be returned or exchanged. All earrings and Gift Card sales are final and may not be returned. All other jewelry may be returned within 5 days of the delivery date if unworn and in its original packaging. Edie Parker reserves the right to refuse a return on merchandise that is not in its original condition or returned after 10 days.

Return Shipping

A return shipping label has been included in your original shipment. Please pack the return shipment using all original packaging materials and secure the return label to the top of the box. Then, bring the return package to your local Fed-Ex pick up location. If you have lost the return label or require further assistance, please contact customerservice@edie-parker.com

Refunds

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 5 business days, and a credit will applied to your credit card or original method of payment. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.

International Shipping

Shipping rates, taxes and duties will be auto-calculated by FedEx upon checkout. You are responsible to pay for the calculated duties and/or taxes as determined by country of destination at this point. For returns or exchanges, you are responsible for sending item(s) back to Edie Parker at your own cost. Item(s) must be sent back within ten days of receiving the merchandise. You are liable for all duties and taxes that are charged for transporting the returned merchandise back to Edie Parker LLC.

Exchanges

We only replace items that are received defective or damaged.  If you need to make an exchange, send us an email at customerservice@edie-parker.com.

Repairs

Damaged bags can be sent back to Edie Parker and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. The actual cost of repairs may differ from estimate once received by production. All repairs will be returned to the customer in 6-8 weeks.

Please note that material from styles over 3 years old may be discontinued.

If you would like to request a repair, you can download a repair authorization form. Please complete the form and send along with the product.

Please address all questions about the repair process to customerservice@edie-parker.com.

FAQ

How do I take care of my bag?
Please be gentle with your bag and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag.

What if my bag looks different than the product photo?
Edie Parker products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic or other components are natural characteristics of the materials and should not be considered defects.

Can you rush my bespoke order?
All bespoke bags are handcrafted to order, and our artisans require the full 4-5 weeks until they are created and ready for shipping. We are not able to rush any bespoke orders.

Who do I contact to join the awesome team at Edie Parker?
Send us an email at customerservice@edie-parker.com if you would like to enquire about careers or internships.

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