For all questions and concerns regarding your order, or for help placing an order, please email us at: firstname.lastname@example.org
For press inquiries, please email us at: email@example.com
For wholesale inquiries, please email us at: firstname.lastname@example.org
Edie Parker will exchange or refund merchandise within 14 business days of the date of purchase. All returns must be accompanied by an original sales receipt. Returns must be unused and in their original packaging. We will issue a refund in the form and amount tendered for the original transaction except for cash purchases, which will only be returned for store credit.
All merchandise accompanied by a gift receipt may be exchanged or returned for store credit within 30 days of original purchase.
We are unable to accept returns on custom orders. All items discounted over 40% are Final Sale and may not be returned or exchanged. All earrings and Gift Card sales are final and may not be returned. All other jewelry may be returned within 5 days of the delivery date if unworn and in its original packaging. Edie Parker reserves the right to refuse a return on merchandise that is not in its original condition or returned after 14 days.
A return shipping label has been included in your original shipment. Please pack the return shipment using all original packaging materials and secure the return label to the top of the box. Then, bring the return package to your local Fed-Ex pick up location. If you have lost the return label or require further assistance, please contact email@example.com
We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 5 business days, and a credit will applied to your credit card or original method of payment. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.
Shipping rates, taxes and duties will be auto-calculated by DHL upon checkout. You are responsible to pay for the calculated duties and/or taxes as determined by country of destination at this point. For returns or exchanges, you are responsible for sending item(s) back to Edie Parker at your own cost. Item(s) must be sent back within ten days of receiving the merchandise. You are liable for all duties and taxes that are charged for transporting the returned merchandise back to Edie Parker LLC.
We only replace items that are received defective or damaged. If you need to make an exchange, send us an email at firstname.lastname@example.org.
Damaged bags can be sent back to Edie Parker and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All repairs will be returned to the customer in 6-8 weeks.
Please note that material from styles over 3 years old may be discontinued. Due to the nature of the acrylic, our bags can break easily if not handled with proper care. Edie Parker is not liable for dropped bags.
If you would like to request a repair, you can download a repair authorization form. Please complete the form and send along with the product.
Please address all questions about the repair process to email@example.com.
How do I take care of my bag?
Please be gentle with your bag and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag. Be careful not to drop or hit the bag on a hard surface as acrylic can easily crack.
What if my bag looks different than the product photo?
Edie Parker products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic or other components are natural characteristics of the materials and should not be considered defects.
Can you rush my bespoke order?
All bespoke bags are handcrafted to order, and our artisans require the full 4-5 weeks until they are created and ready for shipping. We are not able to rush any bespoke orders.
Who do I contact to join the awesome team at Edie Parker?
Send us an email at firstname.lastname@example.org if you would like to enquire about careers or internships.